Frequently Asked Questions

Common questions and their answers

This is one we get asked a lot! It’s always a tricky question to answer because obviously we can’t speak on behalf of Chiropractors or Physiotherapists. We can tell you that while many of the treatment techniques are similar, the differences lie in the philosophy and principles behind why we are doing the things we do.

Osteopathy is a holistic approach to manual therapy. This means that we always strive to find the cause of the complaint and address that, not just the symptomatic presentation. For us this gives a longer lasting effect of treatment so we can restore your body and help you to achieve your goals.

The best way to find out if osteopathy is right for you is to book in and have a chat with our one of our experienced osteopath’s! We don’t offer phone consults as we believe we can give a more accurate treatment plan and prognosis from assessing you in person.

Your first appointment at our clinic will be 45-60 minutes long.

Any subsequent appointments will be up to 30 minutes unless your osteopath recommends otherwise.

Your initial appointment will be 45-60 minutes long and will be divided into four parts.

History of injury

After meeting your Osteopath, the two of you will discuss your presenting complaint and your medical history.


You may be asked to undress and your Osteopath will conduct an assessment of your body in order to help them diagnose you and form a treatment plan.


Once the osteopath has a good idea of what they believe is going on with your complaint they will commence treatment. This may include, but is not exclusive to, some or all of the following techniques:

  • Articulation
  • Manipulation (or “cracking” techniques)
  • Massage
  • Stretching
  • Dry needling
  • Muscle energy technique (MET)

The appropriate techniques will be chosen depending on your presenting complaint and will take into consideration what you are comfortable with.

Management Plan

Finally towards the end of the appointment, your osteopath will discuss with you the treatment plan and any advice you will need ongoing. This may include, but is not exclusive to, some or all of the following:

  • Prognosis of your complaint
  • Recommended treatment plan
  • Things to avoid
  • Advice to help your injury between appointments
  • Exercise prescription

The number of appointments needed depends on your specific presentation to our osteopaths. We pride ourselves on giving a thorough treatment plan during your initial appointment to ensure you understand what your treatment plan will involve.

As Osteopathy is a “hands on” treatment approach you will most likely be requested to undress some layers of clothing depending on which area of the body you present with. This helps us to accurately assess your complaint and gives us better access for our “hands on” treatment techniques. It is important that you are comfortable during your consult so bringing a pair of shorts or stretchy pants to change into may be helpful. If you have any concerns about undressing, please bring this up with your osteopath.

All you need is yourself! If you have any scans, doctors reports or similar that you believe might help your Osteopath then you can bring those along but we will ask you for anything specific we require at your first appointment.

Osteopathy may be covered by your private health insurance but it will depend on your cover. It is best to contact your insurance fund directly to ask them.

Osteopathy can be covered under Medicare with referral by your GP under the Chronic Disease Management Plan (formerly the Enhanced Primary Care plan). See your GP to find out if you qualify for this. We also see WorkCover, TAC and Department of Veteran Affairs (DVA) clients.

You do not need a referral to see an Osteopath in Australia. All you need to do is contact us to book an appointment or alternatively you can book online by clicking here.

In Australia, Osteopaths are required to undertake five years of full-time study. This includes a three year Bachelor of Clinical Science and a two year Masters of Health Science. Osteopath’s are also required to complete 25 hours of continued professional development (CPD) each year.

Our address is 1060 Thompsons Road, Cranbourne West. We are located in the Thompsons Gateway Building on the corner of Thompsons and Evans Roads.

Accessing our car park and building is via the United Petrol station. If you drive through the petrol station and head towards the building on its left. There is an entry point to the building on both the front and back of the building.

Once inside the building, take either the stairs or the elevator to level one and then follow the signs to Suite 108.

If you get lost or have any questions, please call our friendly admin team on 8790 0136.

Do you have another question?

Reach out to us at the clinic