Frequently Asked Questions

Common questions and their answers

This is one we get asked a lot! It’s always a tricky question to answer because obviously we can’t speak on behalf of Chiropractors or Physiotherapists. We can tell you that while many of the treatment techniques are similar, the differences lie in the philosophy and principles behind why we are doing the things we do.

Osteopathy is a holistic approach to manual therapy. This means that we always strive to find the cause of the complaint and address that, not just the symptomatic presentation. For us this gives a longer lasting effect of treatment so we can restore your body and help you to achieve your goals.

The best way to find out if osteopathy is right for you is to book in and have a chat with our one of our experienced osteopath’s! We don’t offer phone consults as we believe we can give a more accurate treatment plan and prognosis from assessing you in person.

Private paying clients
Initial appointments are $120 (duration of up to 60 minutes)
Return appointments are $88 (duration of up to 30 minutes)
Long appointments are $150 (duration of 45-60 minutes)
Payment for all appointments is due at the time of your appointment.

Third Party Payers
Medicare
You will need a current referral from your GP to access the Medicare rebate. Please note we are not a bulk billing clinic so there is an out of pocket cost. The fees for Medicare appointments are the same as above. The way the payment works is that you pay us in full and then we can help you claim back the Medicare rebate which is currently $54.60. To find out if you qualify for a Medicare referral to an osteopath chat to your GP or read more here.

TAC
Most current TAC claims can be billed directly to TAC via Lantern Pay. However, new claims generally don’t cover the full appointment cost and you may have an out of pocket cost for your first consult. Please ask your osteopath to fill out the ‘above rate service agreement’ at your first appointment which, once approved by TAC, should mean we can claim the full fee and you won’t be out of pocket. Please note that the amount paid per appointment is at TAC’s discretion and not decided by our clinic. We will help you request to get the full consult fee covered after your first appointment. Learn more about osteopathic services funded by TAC here.

WorkCover
Once you have reached the excess threshold for your claim, WorkCover claims can be billed directly through our HICAPs terminal. Until you reach your excess threshold, either you or your workplace will need to pay us directly for your appointments.
Please note that WorkCover does not cover the full consult fee so there will be an out of pocket expense to you of $15.57 for your first appointment and $18.14 for return appointments (your workplace will often reimburse this to you). Please note also that we will need confirmation of your WorkCover claim before your first appointment. Learn more about osteopathic services through WorkCover here.

DVA
We charge DVA directly and there will be no out of pocket cost to you. Please note you will require a referral from your GP. You can learn more about DVA and osteopathy here.

NDIS
We can usually bill your plan manager directly and you are usually covered for the full consult fee. Before your first appointment we will need to get in contact with your plan manager to ensure you are covered for osteopathy. You can learn more about the NDIS here.

Your initial appointment will be 45-60 minutes long and will be divided into four parts.

History of injury

After meeting your Osteopath, the two of you will discuss your presenting complaint and your medical history.

Assessment

You may be asked to undress and your Osteopath will conduct an assessment of your body in order to help them diagnose you and form a treatment plan.

Treatment

Once the osteopath has a good idea of what they believe is going on with your complaint they will commence treatment. This may include, but is not exclusive to, some or all of the following techniques:

  • Articulation
  • Manipulation (or “cracking” techniques)
  • Massage
  • Stretching
  • Dry needling
  • Muscle energy technique (MET)

The appropriate techniques will be chosen depending on your presenting complaint and will take into consideration what you are comfortable with.

Management Plan

Finally towards the end of the appointment, your osteopath will discuss with you the treatment plan and any advice you will need ongoing. This may include, but is not exclusive to, some or all of the following:

  • Prognosis of your complaint
  • Recommended treatment plan
  • Things to avoid
  • Advice to help your injury between appointments
  • Exercise prescription

The number of appointments needed depends on your specific presentation to our osteopaths. We pride ourselves on giving a thorough treatment plan during your initial appointment to ensure you understand what your treatment plan will involve.

As Osteopathy is a “hands on” treatment approach you will most likely be requested to undress some layers of clothing depending on which area of the body you present with. This helps us to accurately assess your complaint and gives us better access for our “hands on” treatment techniques. It is important that you are comfortable during your consult so bringing a pair of shorts or stretchy pants to change into may be helpful. If you have any concerns about undressing, please bring this up with your osteopath.

All you need is yourself! If you have any scans, doctors reports or similar that you believe might help your Osteopath then you can bring those along but we will ask you for anything specific we require at your first appointment.

Private paying clients do not need a referral to see an Osteopath in Australia. All you need to do is contact us to book an appointment or alternatively you can book online by clicking here.

If your appointments might be funded by a Third Party Payer then you may require a referral. Please contact the clinic to discuss if you are unsure.

In Australia, Osteopaths are required to undertake 4.5 years of full-time study. This includes a three year Bachelor of Clinical Science and an eighteen month Masters of Health Science. This is a relatively new structure to the degree so most of our osteopath’s actually undertook 5 years (or more) of study as they graduated before the course structure changed.

Osteopath’s are also required to complete 25 hours of continued professional development (CPD) each year to ensure we are up to date with current research.

During lockdowns in Victoria, we are still able to operate the clinic however there will be some restrictions in place. There is a criteria set out by the Department of Health determining who can and cannot attend the clinic for face-to-face consults. The eligibility of clients to attend the clinic during a lockdown will be decided by our team of osteopaths while consulting this criteria.

New clients – you will be emailed an online form at the time of your booking and again 24 hours before your appointment. This form will ask about your presenting complaint but also have some questions relating to the screening criteria.

Return clients – continue to book your appointments as you usually would and we will contact you to determine eligibility if we need some clarification. For those we see regularly, your osteopath may be able to determine it without chatting to you.

If you don’t meet the criteria and are unable to attend your appointment during the lockdown then we will be in contact to reschedule you for after lockdown ends. If you don’t hear from us, just turn up as you normally would.

Our address is 1060 Thompsons Road, Cranbourne West. We are located in the Thompsons Gateway Building on the corner of Thompsons and Evans Roads.

Accessing our car park and building is via the United Petrol station. If you drive through the petrol station and head towards the building on its left. There is an entry point to the building on both the front and back of the building.

Once inside the building, take either the stairs or the elevator to level one and then follow the signs to Suite 108.

If you get lost or have any questions, please call our friendly admin team on 8790 0136.

Do you have another question?

Reach out to us at the clinic